At Lollies Hair Ties, we strive to provide you with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a hassle-free returns policy to ensure your peace of mind.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- The return request is initiated within 7 days from the date of delivery.
- The item is not listed under our non-returnable items (see “Non-Returnable Items” section below).
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team either by email or phone to inform us about your return request. Please provide your order number and a brief explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization if applicable.
- Pack the item securely in its original packaging and include any accessories or documents that were included with the original shipment.
- Ship the item back to us using a trackable shipping method. Please ensure that you retain the tracking number for your records.
Once we receive and inspect the returned item, we will notify you about the status of your refund. If the item meets our return eligibility criteria, we will process your refund according to your original payment method.
Please note that:
- The refund will exclude any original shipping fees unless the return is due to an error on our part or a defective product.
- It may take 30 days for the refund to be reflected in your account, depending on your financial institution’s processing time.
For hygiene and safety reasons, certain items are non-returnable. These include:
- Used or worn hair ties.
- Hair accessories that have been altered or customized.
- Items purchased during promotional or clearance sales (unless there is a manufacturing defect or error on our part).
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by either providing a replacement or issuing a refund.
At this time, we do not offer direct exchanges. If you wish to exchange an item, we kindly ask that you follow the returns process outlined above and place a new order for the desired item.
If you have any questions or need further assistance regarding our returns policy, please don’t hesitate to reach out to our customer support team. We’re here to help and ensure your satisfaction.